Daido Fire: Foreign Lanaguages Call Line
Daido Fire: Foreign Lanaguages Call Line
Non-Japanese speaking customers are requested to call the dedicated number below to receive an accident report and roadside assistance through our interpretation service.
Accident Reception Desk
Hours of operation: 24/7
0120-977-939 (Toll-free)
098-954-9712 (Caller-paid)
Roadside assistance
Hours of operation: 24/7
0120-996-114 (Toll-free)
098-954-9713 (Caller-paid)
Special note
- When your car is towed, please remove all luggage beforehand.
- If your vehicle is recovered before our service providers arrive, please be sure to contact us to cancel roadside assistance.
How to use the service
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Step01 Please check the current location of your car.
If you do not know the address, please use MAPS.ME or Google Maps and get the latitude and longitude and tell us.
For MAPS.ME
On the map, press and hold the current location of your car and set up a pin. Then the latitude and longitude will be displayed in numbers as shown on the right, surrounded by a red frame.
For Google Maps
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Step02 Please call the above-mentioned foreign language line.
For non-Japanese speaking customers, the interpreter service provider and the Daido Fire operator's phone line are connected simultaneously, allowing real-time communication with Daido Fire personnel.
* Languages supported are English, Mandarin Chinese, Taiwanese, and Korean.
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Step03 Daido Fire Yui Yui Support Center will ask you about detailed location, condition of your car, etc.
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Step04 Please pack up your belongings so that they can be picked up at any time in case your car is transported.
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Step05 Daido Fire affiliated contractors will arrive at the scene to transport your vehicle and provide first aid services.
Requests at the time of accident reception
Daido Fire will ask you the following questions about your accident. Please call us with the information ready.
Information required to confirm your contract
- If it's a rental, the name of the company that rented the car
- License plate number
Example: (1) "Le" or "Wa" (2) 1234
Please provide (1) one hiragana character and (2) four numbers.
Information on accidents
- Injuries
* Please also provide the name and contact information of the injured person, if any. - Have you reported it to the police?
- Is your vehicle drivable?
- Name and contact information of the person driving your vehicle
- Date and time of accident
- Location of accident (if you do not know the address, please provide latitude and longitude)
- Damage to your vehicle and its condition
If there is another vehicle involved in the accident
- Name and contact information of the other party involved in the accident
- Other party's license plate number (4 digits only)
Special note
- Please also report the details of the accident to the rental car company.
- When your car is towed, please remove all luggage beforehand.
- If your vehicle is recovered before our service providers arrive, please be sure to contact us to cancel your towing/road service.
Requests when using roadside assistance
Daido Fire will ask the following questions to arrange roadside assistance. Please call us with the following information.
Information required to confirm your contract
- If it's a rental, the name of the company that rented the car
- License plate number
Example: (1) "Le" or "Wa" (2) 1234
Please tell us (1) one hiragana character and (2) four numbers.
Information on the status of the vehicle
- Name and contact information of the person driving your vehicle
- Date of the incident
- Location of the incident (if you do not know the address, please provide latitude and longitude).
- Is there enough space around your vehicle (front, rear, left and right) for a standard car?
- Is the vehicle drivable?
* If you are unable to drive yourself, please tell us the transport destination. - The condition and symptoms of your vehicle's malfunction (e.g., battery failure, flat tire, wheel fell off, etc.)
If there is another party involved in the accident
- Name and contact information of the other party involved in the accident
- Other party's license plate number (4 digits only)
Special note
- Please report the cause and details of the malfunction to the rental company as well.
- When your car is towed, please remove all luggage beforehand.
- If your vehicle is recovered before our service providers arrive, please be sure to contact us to cancel roadside assistance.